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Platform / Mobility

Keep working when you leave the desk.

Give sales reps, warehouse teams, drivers, and customers access to the work that matters to them. Abbey’s native iOS app and browser workspaces keep the operation connected beyond the office.

Explore the workflow
  • Serve customers from the field
  • Put delivery work in the driver’s hands
  • Give customers a convenient way to reorder

01 / Sales and service

Bring the account into the customer conversation.

On iPhone and iPad, review customers, buying history, products, quotes, orders, and cases. Create and edit supported sales orders, check fulfillment progress, and use the information already in Abbey to answer the next question.

  • Open linked customer, contact, and order records from mobile.
  • Review account activity and add files or case updates with the right permissions.
  • Use voice-assisted order entry where licensed and enabled.
Abbey mobile order detail showing order information and related work
A focused mobile view of the same order record used in the office.Enlarge

02 / Workspaces for the job

A useful screen for each person doing the work.

Drivers follow assigned routes and capture proof of delivery. Warehouse teams use focused receiving and picking workflows. Customers can use their portal to browse products, reorder, and review account documents.

  • Driver quantities, notes, photos, and signatures stay with the delivery.
  • Warehouse workflows support the people moving product.
  • Customer portal access follows the customer’s catalog and account permissions.
Native Abbey iOS driver route with delivery map and stops
The driver workspace brings the assigned route and delivery stops onto iPhone.Enlarge

Let’s talk about your operation

See Abbey work through
your next order.

Bring an example from your operation. We’ll walk through order entry, purchasing, fulfillment, and billing with your team.

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