Start with the business question.
Use the language your team already uses. Ask about buying patterns, a customer’s invoices, product availability, or a draft order.
AI & voice · native to the operational core
Your business.
In the conversation.
AI is more useful when it understands the work behind the question. Abbey connects the conversation to your customers, products, orders, inventory, and financial context.
Live voice, chat & dynamic interfaces
The interface takes shape around your question.
Ask Abbey about your business in your own words. Which products sell best? What is a customer buying less of? Which orders need attention? Speak live or type in chat, then follow up as the conversation develops.
Abbey brings the answer into the workspace as tables, charts, metrics, records, and editable drafts. In this conversation, a question about best-selling products becomes a ranked revenue table with product images and invoice counts, right beside the live chat.
Through MCP (Model Context Protocol), compatible assistants can also connect to Abbey’s business tools and data. Whether you ask in Abbey or through a connected assistant, answers draw on the records and tools your permissions allow.
AI order processing
From customer document to customer order.
Abbey reads the incoming request, matches the customer and products, and prepares the order. Your team can focus on the requests that need judgment.
What AI-native means in practice
One conversation. Useful context. A next step.
See more than a chat response.
Work with charts, metrics, records, tables, and editable drafts. Follow a source or ask another question without starting the investigation again.
Keep the decision in your hands.
Check the prepared fields and give the go-ahead before creating an order or sending an email. Your permissions and business rules still apply.
Beyond a single assistant
AI across the work.
From capturing demand to investigating a service issue, Abbey puts intelligence into the places where people spend their day.
A conversation that can carry the work.
Start with a question and follow it into the next task. Speak naturally or type, explore visual answers, and keep the same conversation as you move through Abbey.
- Customer meeting preparation and buying history
- Sales comparisons, product questions, and receivables
- Editable quote, sales order, and email drafts
Documents become a starting point.
Bring in a customer PO, a product list, or a vendor bill. AI helps extract the details so your team can focus on matching, exceptions, and review.
- Emailed and uploaded customer purchase orders
- Product matching with customer part-number context
- Source-document review beside extracted details
Follow the question beyond a dashboard.
Ask for a report in everyday language, inspect its query and result, and refine it in conversation. Save a useful report for the next time you need it.
- Tables, charts, and headline metrics
- Follow-up questions and period comparisons
- Permission-aware access to business data
Service with the evidence attached.
Case AI can classify a request, investigate approved customer records, and prepare a cited reply. Topics and policies control what the investigation can use.
- Orders, fulfillment, invoices, and payment context
- Approved knowledge and topic-specific guidance
- Staff review or configured automation with fallback
Shape a workspace around your operation.
Describe a custom app or widget, refine it with Abbey, and preview the result. Build around business capabilities instead of exporting work into another spreadsheet.
- Conversational app and widget authoring
- Versioned source, preview, and publication controls
- Runtime calls use the viewer’s normal permissions
Connect the assistants your team uses.
Abbey’s MCP connection lets compatible, approved assistants work with authorized records and business tools. Customer lookup, pricing, inventory, and order preparation share the same ERP context.
- Authenticated access through connected assistants
- Business tools with defined input contracts
- Confirmed writes and existing access controls
Capabilities depend on tenant licensing, configuration, connected services, and the user’s permissions. Generated results and drafts should be reviewed.
The AI Trust Layer
Useful intelligence needs a reliable foundation.
Model access, policy, and audit history are managed through Abbey’s centralized AI Trust Layer. Business capabilities retain their own authorization and validation.
Business access stays scoped
Tools operate within the tenant and the permissions of the user. A conversation does not grant additional access to restricted records or financial data.
Evidence stays visible
Inspect the records, calculations, source documents, or citations behind an answer. Keep the business context available while reviewing the result.
Actions stay governed
Review and confirm interactive business writes. Case automation follows configured topic policies, approved tools, and a human fallback.
A few practical questions
Know what to expect.
Can I use Abbey without speaking?
Yes. Type in the same assistant workspace and work with the same cards and drafts. Live microphone conversations require the Workspace Voice Mode license and microphone access.
Does voice automatically create an order?
No. Abbey prepares a draft for review. You confirm the displayed draft before the business record is created; unresolved required fields and business validation still apply.
Can AI investigate a customer service issue?
Case AI can use the records and approved knowledge allowed by the case topic. Investigations stay scoped to permitted customer evidence, and reply suggestions include checked citations. Administrators choose review and automation policies.
Can I connect an external AI assistant?
Compatible assistants can connect through Abbey’s authenticated MCP interface. Available tools and data follow the user’s permissions and organization security settings.
Let’s talk about your operation
See Abbey work through
your next order.
Bring an example from your operation. We’ll walk through order entry, purchasing, fulfillment, and billing with your team.